Conditions of Sale

1. In these conditions of sale, “The Company'' means S&D Glazing Ltd whose office is at Units 12-14 Peacock Ind. Estate, 20-22 White Hart Lane N17 8DT London . “The Customer” means the person, firm or company from whom an order is accepted by the Company. “Goods” means goods or services which are subject to such an order be it placed verbally or in writing.

2. The Customer agrees to purchase the Goods custom made specified in the order sheet and this cannot be returned if the customer changes his mind. Return and remake is accepted only if the goods are not made at the custom sizes agreed.

3. The Customer pays minimum 25% up to 80% as a deposit to start the job, but the deposit is not refundable if the customer cancels the order after placing the order.

4. Orders are individually sent into production. No goods can be returned to the Company for credit. Any purpose made door, window or joinery item ordered by the Customer will be subject to payment in full.

5. All prices are subject to VAT at the current rate at the time of invoicing.

6. The total outstanding balance is payable immediately after the Goods have been properly installed or delivered in accordance with the terms of the contract.

Payment is to be made by bank transfer or credit/debit cards( NO AMEX/DINER CARDS). Any outstanding balances not paid in full by the Customer on the date of the installation, will be compounded at a weekly interest rate of 3%.

7. Order accepted by the Company subject to a final technical survey, which will be carried out in daylight hours.

8. The Company reserves the right to cancel the order in the event that the surveyor is not entirely happy that the Company can fulfil its obligations to the Customer within the contract price. In this event, any deposit or monies in respect of the contract will be refunded in full by the Company.

9. The Customer hereby acknowledges that the items and diagrams in this contract have been checked and are correct.

10. Risk shall pass to the Customer when Goods leave the Company’s premises where the Customer collects. Risk shall pass to the Customer when Goods have been installed by the company.

11. Notwithstanding that the risk in the Goods has passed to the Customer, the ownership of the Goods shall remain with the Company which reserves the right to possession and to dispose of the goods until such time that payment has been received in full by the Company and cleared through the Company’s bank account.

12. The Customer agrees to permit access to the Company, its servants and workmen to the installation address at all reasonable times in order that the Company may carry out the works scheduled. If, within 28 days of being advised that the Company is ready to install, the Customer has not agreed to an installation date, the balance of the product supply cost becomes payable.

13. The Customer will provide the free use of a reasonable amount of water, electricity and facility.

14. The Company will take all reasonable care of the Customer’s property when carrying out the work but cannot accept liability for damage or re-decoration.

15. The contract price does not include for the repair or replacement of any rotten timber, defective lintels, hidden services or hazardous materials such as asbestos found during the course of carrying out the works for the repair otherwise of any other structural defects unless such work is specified in the schedule of work. Any such work found to be necessary will be brought to the attention of the Customer and will be the subject of a separate quotation.

16. The Company does not undertake to move services, fixtures or fittings which are ancillary to the basic structure of the property, e.g. radiators, pipes, electricity, telephone or television cables and the. Customers shall remove all household fixtures, including curtains, nets and blinds, before the installation is due to commence.

17. The Company does not take any responsibility for damage caused to any of the above if not removed by the Customer whilst work is executed. The Company reserves the right to charge for wasted time if it is unable to carry out work due to site specific restrictions/conditions.

18. No undertaking can be given that the Customer’s existing doors, windows and/or frames can be removed so as to be fit for re-use or any other purpose and they will be removed from the site and disposed of unless the Customer instructs the installer to leave them. Every effort will be made to protect and clean working areas as best as practicable, but the Company cannot be held responsible for small fragments / splinters/ particles, which may still be present.

19. The Company reserves the right to make minor variations in the specification of any of its products at its discretion and without prior notice to the Customer, in keeping with the Company’s policy of continuous development and improvement.

20. The Customer shall be deemed to have accepted the Goods if not rejected within twenty-four hours of delivery or collection or immediately in the event of the Customer having signed a note of acceptance or delivery. Rejection subsequently will not be acceptable to the Company.

21. Any product guarantee will come into effect immediately upon completion of the works provided that the full price has been received (less any appropriate amount in the event of defects) by the Company on the due date.

22. The delivery or installation period quoted is anticipated at the time of the order and will be improved on if possible..

23. The Company’s liability to the Customer in respect of the direct or indirect consequences of any breach or non-performance howsoever caused or of the strikes or of lock-outs or of any other circumstance beyond the Company’s control or of non-supply by a third party or arising out of negligence or of any misrepresentation or of force majeure or of any other tort or breach of statute by the Company, its employees or its agents shall be limited to the price of the goods which are subject matter of the particular order. The Company reserves the right to treat the contract as at an end with no compensation payable to the Customer.

24. The Company does not claim or guarantee that its products eliminate or even reduce the incidence of condensation.

25. The Company will repair or replace all goods which are or become defective by reason of faulty materials or workmanship in line with our written guarantee.

26. A fee starting from £500+VAT will be applied for missed Fitting day appointments that are not cancelled or rescheduled with at least 48 hours of advance notice.

27. Upon the commencement of any contracted work, Lifetime Glazing is dedicated to delivering timely and efficient services in accordance with the agreed-upon schedule. However, it is understood that the project timeline is contingent upon the customer's cooperation and timely decision-making.

Should there be any delay attributable to the customer's actions or inactions that leads to a postponement of the work beyond the originally scheduled dates, we reserve the right to impose a 'Customer Delay Charge'. This charge is intended to cover any additional costs incurred by Lifetime Glazing due to the postponement including, but not limited to, rescheduling of labor, storage of materials, and administrative efforts.

The specific amount of the 'Customer Delay Charge' will be determined based on the nature and duration of the delay and the resulting impact on the project. Lifetime Glazing commits to communicating any such charges to the customer in a transparent and timely manner, providing a detailed account of the reasons for the charge.

To avoid such charges, we encourage our customers to ensure that their obligations, as outlined in our agreement, are fulfilled on time. Lifetime Glazing remains committed to working collaboratively with our customers to mitigate any potential delays and their impacts.