Conditions of Sale

1. 1.

   In these conditions of sale, "the Company" means S&D Glazing Ltd, whose office is at Units 12-14 Peacock Industrial Estate, 20-22 White Hart Lane, London N17 8DT. "The Customer" means the person, firm or company from whom an order is accepted by the Company. "Goods" means goods or services which are the subject of such an order, whether placed verbally or in writing.

2. 2.

   The Customer agrees to purchase the custom-made Goods specified in the order sheet. These cannot be returned if the Customer changes their mind. Return and remake is accepted only if the Goods are not made to the custom sizes agreed.

3. 3.

   The Customer pays a minimum of 25% and up to 80% as a deposit to start the job. The deposit is not refundable if the Customer cancels the order after placing it.

4. 4.

   Orders are individually sent into production. No Goods can be returned to the Company for credit. Any purpose-made door, window or joinery item ordered by the Customer will be subject to payment in full.

5. 5.

   All prices are subject to VAT at the rate current at the time of invoicing.

6. 6.

   The total outstanding balance is payable immediately after the Goods have been properly installed or delivered in accordance with the terms of the contract. Payment is to be made by bank transfer or by credit or debit card. American Express and Diners Club cards are not accepted. Any outstanding balance not paid in full by the Customer on the date of installation will be compounded at a weekly interest rate of 3%.

7. 7.

   Orders are accepted by the Company subject to a final technical survey, which will be carried out during daylight hours.

8. 8.

   The Company reserves the right to cancel the order in the event that the surveyor is not entirely satisfied that the Company can fulfil its obligations to the Customer within the contract price. In this event, any deposit or monies paid in respect of the contract will be refunded in full by the Company.

9. 9.

   The Customer acknowledges that the items and diagrams in this contract have been checked and are correct.

10. 10.

    Risk shall pass to the Customer when the Goods leave the Company's premises where the Customer collects. Risk shall pass to the Customer when the Goods have been installed by the Company.

11. 11.

    Notwithstanding that risk in the Goods has passed to the Customer, ownership of the Goods shall remain with the Company, which reserves the right to possession and to dispose of the Goods until such time as payment has been received in full by the Company and cleared through the Company's bank account.

12. 12.

    The Customer agrees to permit access to the Company, its servants and workmen to the installation address at all reasonable times in order that the Company may carry out the scheduled works. If, within 28 days of being advised that the Company is ready to install, the Customer has not agreed to an installation date, the balance of the product supply cost becomes payable.

13. 13.

    The Customer will provide the free use of a reasonable amount of water, electricity and facilities.

14. 14.

    The Company will take all reasonable care of the Customer's property when carrying out the work but cannot accept liability for damage or redecoration.

15. 15.

    The contract price does not include the repair or replacement of any rotten timber, defective lintels, hidden services, or hazardous materials such as asbestos found during the course of the works, nor the repair of any other structural defects, unless such work is specified in the schedule of work. Any such work found to be necessary will be brought to the attention of the Customer and will be the subject of a separate quotation.

16. 16.

    The Company does not undertake to move services, fixtures or fittings which are ancillary to the basic structure of the property, such as radiators, pipes, electricity, telephone or television cables and the like. Customers shall remove all household fixtures, including curtains, nets and blinds, before installation is due to commence.

17. 17.

    The Company does not take any responsibility for damage caused to any of the above if not removed by the Customer whilst work is carried out. The Company reserves the right to charge for wasted time if it is unable to carry out work due to site-specific restrictions or conditions.

18. 18.

    No undertaking can be given that the Customer's existing doors, windows or frames can be removed so as to be fit for re-use or any other purpose. They will be removed from site and disposed of unless the Customer instructs the installer to leave them. Every effort will be made to protect and clean working areas as far as is practicable, but the Company cannot be held responsible for small fragments, splinters or particles which may still be present.

19. 19.

    The Company reserves the right to make minor variations in the specification of any of its products at its discretion and without prior notice to the Customer, in keeping with the Company's policy of continuous development and improvement.

20. 20.

    The Customer shall be deemed to have accepted the Goods if they are not rejected within twenty-four hours of delivery or collection, or immediately in the event that the Customer has signed a note of acceptance or delivery. Rejection after this point will not be acceptable to the Company.

21. 21.

    Any product guarantee will come into effect immediately upon completion of the works, provided that the full price has been received by the Company on the due date, less any appropriate amount in the event of defects.

22. 22.

    The delivery or installation period quoted is anticipated at the time of order and will be improved upon if possible.

23. 23.

    The Company's liability to the Customer in respect of the direct or indirect consequences of any breach or non-performance, howsoever caused, or of strikes or lock-outs, or of any other circumstance beyond the Company's control, or of non-supply by a third party, or arising out of negligence, misrepresentation, force majeure, or any other tort or breach of statute by the Company, its employees or its agents, shall be limited to the price of the Goods which are the subject matter of the particular order. The Company reserves the right to treat the contract as at an end with no compensation payable to the Customer.

24. 24.

    The Company does not claim or guarantee that its products eliminate or reduce the incidence of condensation.

25. 25.

    The Company will repair or replace all Goods which are or become defective by reason of faulty materials or workmanship, in line with our written guarantee.

26. 26.

    A fee starting from £500 plus VAT will be applied for missed fitting day appointments that are not cancelled or rescheduled with at least 48 hours' advance notice.

27. 27.

    Upon the commencement of any contracted work, Lifetime Glazing is committed to delivering timely and efficient services in accordance with the agreed schedule. The project timeline is contingent upon the Customer's cooperation and timely decision-making. Should there be any delay attributable to the Customer's actions or inactions which leads to a postponement of the work beyond the originally scheduled dates, we reserve the right to impose a Customer Delay Charge. This charge is intended to cover any additional costs incurred by Lifetime Glazing due to the postponement, including but not limited to rescheduling of labour, storage of materials and administrative effort. The specific amount will be determined based on the nature and duration of the delay and its impact on the project, and will be communicated transparently and promptly with a detailed account of the reasons for the charge.

Nothing in these conditions affects your statutory rights as a consumer.